Last updated: September 2, 2026
This Shipping Policy explains how Refrigerant Centers processes and delivers orders placed through refrigerantcenters.com. Refrigerant cylinders are regulated goods, so carrier, safety, and destination restrictions may apply.
Shipping overview
| Shipping information | Details |
|---|---|
| Ships from | United States warehouse |
| Standard service area | Eligible street addresses in the contiguous 48 United States and Washington, DC |
| Standard refrigerant shipping | $25 per cylinder |
| Processing estimate | Within 24 hours on business days after order acceptance |
| Transit estimate | Generally 2–4 business days after dispatch |
| Tracking | Provided after dispatch |
Business days are Monday through Friday, excluding U.S. federal holidays. Processing and delivery times are estimates, not guarantees.
1. Shipping charges
| Order quantity | Standard shipping charge |
|---|---|
| 1 cylinder | $25 |
| 2 cylinders | $50 |
| 3 cylinders | $75 |
The final shipping charge is shown at checkout before payment.
Accessories, oversized orders, bulk quantities, freight shipments, or products requiring special handling may use a different rate. Any applicable rate will be displayed at checkout or confirmed in writing before the order is accepted.
2. Service area and address restrictions
| Destination | Availability |
|---|---|
| Contiguous 48 states and Washington, DC | Available to eligible street addresses |
| PO boxes; APO, FPO, or DPO addresses | Not available |
| Alaska, Hawaii, and U.S. territories | Unavailable unless approved in writing before ordering |
| International destinations | Unavailable unless approved in writing before ordering |
The delivery address must be complete, accurate, accessible, and eligible for regulated-goods delivery. Email support@refrigerantcenters.com immediately if an address is incorrect. Changes are not guaranteed after processing begins and may be impossible after dispatch.
3. Processing and delivery estimates
Eligible in-stock orders are generally dispatched within 24 hours on business days after acceptance. Weekend and federal-holiday orders generally begin processing on the next business day.
Processing may take longer for certification or purchase-eligibility verification, payment or fraud review, address verification, inventory checks, special handling, bulk freight arrangements, or carrier and destination restrictions.
Transit is generally estimated at 2–4 business days after dispatch. Weather, holidays, hazardous-material routing, remote-area service, carrier capacity, regulatory requirements, address corrections, and events outside our reasonable control can cause delays. We do not guarantee a delivery date unless a separate written agreement expressly says otherwise.
4. Tracking, delivery, and inspection
Tracking information is provided after dispatch, usually by email or through your account. A label may be created before the carrier performs its first physical scan, so tracking activity can take time to appear.
Some deliveries may require a signature, adult recipient, authorized business representative, or receipt during normal business hours. Make sure an eligible recipient is available when required.
Before opening or using the product, inspect the carton, cylinder, valve, safety seal, product label, shipping label, and visible packaging condition. Retain all packaging, labels, photographs, and related materials until the shipment has been fully inspected.
5. Damaged, leaking, delayed, or missing shipments
Do not use, connect, transport, repair, or return a cylinder that appears damaged, leaking, unsealed, altered, improperly labeled, or unsafe. Keep it away from heat, flames, sparks, and other ignition sources. Follow the Safety Data Sheet and instructions from the carrier, manufacturer, emergency services, or local authorities. Contact us only when it is safe.
For a delivery issue, email support@refrigerantcenters.com with the order and tracking numbers, a description, and clear photographs of the cylinder, valve, seal, product label, damage, packaging, and shipping label. Do not discard evidence while a claim is being reviewed unless safety instructions require otherwise.
Tracking shows delivered but the package is missing
- Confirm the delivery address on the order.
- Check entrances, porches, garages, receiving areas, mailrooms, loading areas, and other delivery locations.
- Ask household members, employees, neighbors, reception staff, or property managers.
- Review carrier photographs or proof of delivery and contact the carrier for details.
- Contact Refrigerant Centers with the order and tracking numbers.
A replacement, refund, or other resolution is determined after available tracking records, delivery evidence, customer information, and carrier findings are reviewed.
6. Refused or undeliverable shipments
If a shipment is refused, unclaimed, redirected, or returned because of an incorrect or incomplete address, inaccessible location, unavailable recipient, ineligible destination, customer refusal, or failure to cooperate with the carrier, the customer may be responsible for outbound shipping, return transportation, regulated-goods handling, address-correction, interception, storage, and redelivery costs. Any available refund is determined after the product is safely returned and inspected.
7. Bulk and freight orders
Large-quantity, commercial, wholesale, palletized, or other bulk orders may require a custom freight quote and special delivery arrangements. Before ordering, email us with the refrigerant, cylinder size, quantity, delivery ZIP code and address, company and contact details, loading-dock or forklift availability, liftgate or appointment requirements, and requested timing.
8. Changes, cancellations, and returns
Contact us immediately to request an order change or cancellation. Changes are not guaranteed after processing begins and may be unavailable after the order is prepared or dispatched.
Never ship refrigerant back without prior written authorization and approved carrier instructions. Return eligibility and refunds are governed by our Return & Refund Policy.
9. Carriers and ecommerce services
Refrigerant Centers may use third-party carriers, freight providers, fulfillment services, payment providers, and the WordPress/WooCommerce ecommerce platform. We do not directly control carrier routes, scans, schedules, weather response, staffing, or independent service interruptions. Carrier requirements and terms may also apply.
10. Contact us
Refrigerant Centers Customer Support
Website: refrigerantcenters.com
Email: support@refrigerantcenters.com
Please include your order number and tracking number when available.
FedEx and UPS shipping summary
- Order processing: In-stock orders are normally prepared for dispatch within 24 hours on business days after payment, address, inventory, and any required eligibility review are complete.
- Estimated transit time: Standard delivery is normally 2–4 business days after carrier pickup. Delivery dates are estimates and may be affected by destination, regulated-goods rules, carrier capacity, weather, holidays, or events outside our reasonable control.
- Carriers and method: Eligible orders are shipped by FedEx or UPS using an available ground or other regulated-goods-compliant service. The available method is determined by the product, quantity, destination, and carrier rules.
- Shipping charge: Standard shipping is $25 per cylinder. Any different charge for a bulk, freight, remote, or specially handled order will be shown at checkout or confirmed before fulfillment.
- Service area: We currently ship to eligible addresses in the contiguous United States and Washington, D.C., subject to product, carrier, regulatory, and destination restrictions stated in this policy.
Free shipping: We do not currently offer a general free-shipping program. If a limited promotion is offered, its minimum order amount, eligible products, eligible destinations, dates, and other conditions will be clearly shown before checkout.
