Last updated: August 29, 2026
We want every Refrigerant Centers order to arrive correctly and in good condition. This policy explains when a return may be requested, how order problems are reviewed, and how approved refunds are handled. Because refrigerant cylinders are regulated goods, never ship a product back without written authorization and approved return instructions from Refrigerant Centers.
Returns at a glance
| Requirement | Policy |
|---|---|
| Request period | Contact us within 30 days after delivery. |
| Product condition | Unused, unopened, unconnected, and in original condition and packaging. |
| Authorization | Written approval is required before any return shipment. |
| Refund method | Approved refunds are issued to the original payment method after inspection. |
1. Return eligibility
A product may qualify for return only if all of the following conditions are met:
- You contact Refrigerant Centers within 30 days after delivery.
- The cylinder is unused, unopened, and has never been connected to equipment.
- The original seal, cap, label, packaging, and included materials remain intact.
- The product is in the same condition in which it was delivered.
- You provide the order number, proof of purchase, and any photographs or information we request.
- Refrigerant Centers approves the return in writing before shipment.
Products purchased from another seller must be returned through that seller.
2. Non-returnable products
For product-integrity, safety, and regulated-transportation reasons, we cannot accept:
- Opened, used, partially used, discharged, refilled, or tampered cylinders.
- Cylinders with a broken seal, altered or missing label, missing cap, or signs of contamination.
- Products that have been connected to equipment.
- Products damaged after delivery through improper storage, handling, installation, transportation, or use.
- Unauthorized returns or items marked final sale or non-returnable when purchased.
3. Damaged, leaking, defective, or incorrect orders
Inspect the shipment promptly. If an item appears damaged, defective, leaking, unsealed, or different from what you ordered, do not use or connect it. Keep the cylinder, carton, labels, shipping label, and packing materials while the issue is reviewed.
When it is safe, email support@refrigerantcenters.com with your order number, a description of the issue, and clear photographs of the cylinder, valve, seal, product label, packaging, shipping label, and visible damage. Include any lot or batch information shown on the product.
If a package is leaking or appears unsafe, move away from it, keep it away from heat and ignition sources, and follow the Safety Data Sheet and instructions from the carrier, emergency services, or local authorities. Contact us only when it is safe.
If we confirm an incorrect shipment, eligible defect, or transit damage, we will provide an appropriate resolution and cover approved return-shipping costs when a return is required.
4. How to request a return
| Step | What to do |
|---|---|
| 1. Contact support | Email support@refrigerantcenters.com with the order number, product, and reason for the request. |
| 2. Wait for review | We may ask for photographs, documentation, or other order details. |
| 3. Receive authorization | If approved, we provide the return address and required carrier, packaging, labeling, and documentation instructions. |
| 4. Follow the instructions | Use only the approved return method and retain all tracking and shipping records. |
Returns sent without authorization, to an unapproved address, through an unapproved carrier, or without required documentation may be refused and may not qualify for a refund.
5. Customer-choice returns
If you selected the wrong product, ordered an incompatible refrigerant, placed a duplicate order, or changed your mind, the product must still meet every eligibility requirement. For an approved customer-choice return:
- You are responsible for approved return transportation and any regulated-goods handling charges.
- The original $30-per-cylinder outbound shipping charge is non-refundable.
- No restocking fee is charged when the returned product fully satisfies this policy.
Confirm refrigerant type, cylinder size, connection, equipment compatibility, and legal purchase eligibility before ordering. Our general assistance does not replace manufacturer documentation or advice from a qualified HVAC or automotive professional.
6. Regulated return shipping
Refrigerant cylinders may be regulated or hazardous materials for transportation, and a normal parcel label may not be sufficient. Approved returns must follow all applicable packaging, labeling, carrier-documentation, transportation, and federal, state, and local requirements.
Do not independently buy a return label or ship to an address printed on the original package unless Refrigerant Centers expressly authorizes that method and address in writing. We are not responsible for loss, damage, delay, penalties, disposal costs, or other charges caused by an unauthorized or improperly shipped return.
7. Inspection and refunds
After an approved return is received, we inspect the cylinder, seal, cap, labels, packaging, included materials, and compliance with the return instructions. We may also check for evidence of use, connection, discharge, refilling, contamination, damage, or tampering.
If approved, the refund is sent to the original payment method. Banks and payment providers may need additional time to post the credit. A refund may be reduced or denied if the item does not match the approved request, arrives incomplete or ineligible, or was shipped contrary to our instructions.
8. Exchanges
We do not process direct exchanges for refrigerant cylinders. If you need another product, request a return for the eligible unopened item and place a new order after confirming compatibility. New orders remain subject to current pricing, inventory, shipping charges, payment approval, certification requirements, and destination restrictions.
9. Cancellations
Email us immediately if you need to cancel an order. We will try to help, but cancellation is not guaranteed after processing begins, the order is prepared for shipment, or the shipment is handed to the carrier. Once shipped, an order cannot be recalled as a cancellation and any return request is governed by this policy.
10. Refused and undeliverable orders
Refusing delivery does not create an authorized return or guarantee a refund. For shipments returned because of an incorrect address, unavailable recipient, inaccessible location, customer refusal, or another customer action, applicable outbound shipping, return transportation, regulated-goods handling, address-correction, interception, storage, or redelivery charges may be deducted from any available refund. A refund determination is made only after the shipment is safely received and inspected.
11. Rights required by law
Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded. Where applicable law requires a different result, Refrigerant Centers will follow that requirement.
12. Contact us
Refrigerant Centers Customer Support
Website: refrigerantcenters.com
Email: support@refrigerantcenters.com
Please include your order number. Do not return a refrigerant cylinder until you receive written authorization and approved carrier instructions.